FAQs

How to Order Custom Dress?

1. Choose custom size or standard size, then add it to cart, click “CHECK OUT” then you will be directed to second page.

2. Give us your custom measurement, color and other requests in the note list, then we will confirm with you again when we receive your order.

If you want to give us your custom measurement, we need following measurement.
bust______ cm/inch
waist______cm/inch
hip:_______cm/inch
shoulder to shoulder :_______cm/inch (measured from back of shoulder)
shoulder to bust :_______cm/inch (measured from middle shoulder to nipple)
shoulder to waist :_______cm/inch (measured from middle of shoulder to natural waist)
shoulder to hem :_______cm/inch (measured from middle of shoulder over nipple to end of skirt)
nipple to nipple:_______cm/inch
armhole__________cm/inch (end of arm)

If you can’t make sure color, you can order fabric swatch
Please leave style number and color name in the note list, we will confirm with you again when we receive your order.
Delivery time is around 5-7 days now.

How to order several dresses at a time?

It’s easy to order several dresses at a time,
Just choose custom size or standard size, then add it to cart, click “CHECK OUT”, you will be directed to second page,
On second page, you can edit quantity, then give us all the information in the note, for example
Dress A
Bridesmaid name:
Color:
Measurement:

Dress B
……

There are no extra cost to do custom size and color here.

How long will it take to receive my order?

All of our dresses and other items are shipped from US

• If you choose Rush Delivery, delivery time is Within 5-7 days not including weekend.
• If you choose Norma Delivery, delivery time is around 5-10 days or even earlier.

Payment policy

We accept payment by Paypal, Credit Card, and Apple Pay.
If your credit card was refused, please use following way,
You can choose payment by credit card Through PayPal even if you don’t have Paypal account, please see following
Choose PayPal as your payment method and click Check out with PayPal.
Once You’re Redirected to Paypal
1) Instead of choosing to pay with your PayPal account, select the option to pay with a debit or credit
card.
2) You’ll then be prompted to fill in your billing and credit card information.
3) You’ll also be asked whether you want to save your information with PayPal. Uncheck the box if you don’t
want to. You’ll still need to enter your email address so PayPal can send you a receipt.
4) Click Continue to return to Checkout to review and submit your final order.
Your payment isn’t sent until you click Submit Order .
Note: PayPal places restrictions on how often you can use their Guest Checkout feature.
How to Contact PayPal
If you run into any trouble or have any questions about PayPal’s Guest Checkout, please contact PayPal
directly.
PayPal’s phone numbers are: 1-888-221-1161 (US), 1-402-935-2050 (if calling from outside the US)

Do you accept orders placed outside of the US?

We sure do, shipping worldwide!

What is this store’s return and exchange policy?

We will accept returns if there are quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation.
We Don’t accept return if there are no problems with dress!!!
For more information please refer to our return policy page.

Shipping Policy

Shiping by Fedex, DHL, UPS and so on.
Delivery time is within 5-10 days normal order, 5-7 days for rush order..
We paid the insurance.
.

Cancellation Policy

1, unpaid order: could be cancelled within 1-2 days or at once.
2, paid less than 3 days, 50% cost of dress and shipping cost could be returned,
3, paid at 3-20 days, 30% cost of dress and shipping cost could be returned.
4, dress has sent, can’t return the payment to you.

International taxes

Most buyers from Unite States no need to pay customs taxes, But buyers from other countries need to pay taxes, but generally speaking, we just wrote less price on the invoice, then you pay less customs taxes.
Please take note that it’s express collection charges for customs tax, it’s not shipping cost, all shipping cost has been paid by us already.
Because of taxes, if customers refuse to receive them, we can’t send full payment back, it will also cause us extra taxes again if goods returned.

What’s the Currency of your item.

We accept mainly US dollars but you can make payment in different currency and our payment gateway converts your currency to USD.

Can We Get a discount if We order several dresses at a time?

Since most brides order 4-12 pieces of bridesmaids dresses at a time, so we have already offered wholesale price. We don’t charge extra cost to do custom size and color here.
Further more if you order several dresses at a time, shipping cost from second one to last one will be half charged.

How Can you make sure dress/shoes will fit well?

Our dresses/shoes run true to size, if dresses are standard size, we will put them into dummy to check before sending, only dresses fit dummy well, then we can send them well.
For custom size dresses, each dresses will be checked at least 4 times by 4 different workers before sending, we can control error less than 0.5”.
Don’t worry about measurement, there are seam allowance in both side of dresses, it could be 3” taken in or out if measurement is not accurate.
There are no extra cost to do custom size and color here.